As with many "new" industries, there's rarely a standard of cost and value associated with certain positions. And social media managers definitely fall into this category. I have read, talked to, and compared other social media managers' prices and the only answer I can give you is: "It depends."
I know, that's a sucky answer. But let me explain.
How much is a pair of shoes worth to you? You can buy a perfectly good pair of shoes at a big box store like Target and they'll do you just fine. They'll be a reasonable price - you may even get them on sale. Or you could go to a specialty store and get something a little more specialized. Maybe they'll have various widths to accommodate your real foot size or have additional support for comfort. You'll pay more for these than the shoes at the big box store but if you're on your feet all day, it's probably worth it to you. And there's always the option to go to a name brand boutique store where you can buy a super snazzy pair of shoes with all the glamour that comes with shopping there and wearing their products. But you will pay a lot more than the other options I just mentioned.
So which pair of shoes would you buy?
How much would you spend on a car? And why? What features are most important you? You and I probably have different perspectives when it comes to car features.
You see, there's no easy answer to what a social media manager is worth unless you know why it's important to you.
Are you looking for someone to manage the everyday posting on your sites? Are you looking for someone to set up your accounts then teach you how to manage them yourself? Are you looking for someone to provide monthly support with your content curation and content creation? Are you looking to post once a day or 5 times a day? Are you looking to manage one social media site or five?
And then there's all the different facets of social media. Social media isn't just marketing. It's customer service, HR, PR, sales, marketing, crisis management, and whatever else "pops" up. Do you want a social media manager to oversee multiple people handling each of the different aspects or do you want your social media manager to handle all of the aspects themself?
But it also comes down to the social media manager. Every one of us offers something different. There is something that sets us apart from the others. Take the time to pick the best social media manager for you. What worked for your friend's business or your previous company may not work for you now.
As I said, the value of a social media manager is dependent on you, your business, your goals, your customers, and your strategic plan.
What I can tell you though is that good social media managers don't come cheap. Sure you could hire an intern or entry level employee to manage your social media, but I highly advise against this (you can read why here). And if you think you can hire an administrative level employee to successfully manage your social media strategy, you will likely find yourself regretting your decision.
Think about the title of the position - it's called a social media manager for a reason. Positions within your company to manage social media should be paid at commensurate levels. This is NOT a cheap position. Offer low salaries and you will get low quality employees. Instead, determine a fair value and social media manager salary based on your industry, geographic location, company pay structure, and the value of the position you're filling.
And when it comes to hiring outside consultants, companies, and trainers, realize you will get what you pay for. If you find some "great deal" or someone who is willing to barter or reduce their fees, they are not likely standing behind their work. They are willing to provide you with a lesser service in exchange for a lesser cost. Quality social media consultants aren't willing to cheapen their service.
I frequently get asked what I charge for my services and while I've had a standard pricing schedule, I've never published it. Partly because I was worried that it would scare away prospective clients. Some may think the prices are too high while others may think they're too low. But I was also worried about what other social media managers would think when they saw my prices. Would they try to outprice me? Would they think I'm charging too much and they can do better?
But after some soul searching and discussions with other social media managers, I decided to publicize my prices. I am proud of what I offer and stand by the services I provide. And these are the prices that I feel reflect the value I bring to you.
So the next time you are looking to hire a social media manager, stop and think about why you need them, what you want them to do, and what value they bring to your company. Then research! Ask around, look into potential candidates, investigate their social media credibility, and then determine what they are worth to you.








FANTASTIC Article Jenn, thank you for sharing – you hit the nail on the head!
Thanks Jessica! So glad you enjoyed it 🙂
Several years ago, I went through a similar situation while working for a bank in Corporate America.
My challenge was not in social media, but it did involve developing a program that was highly visible to the bank’s management. It came at a time before this practice area was well known or wide spread. Since it was so new, I had to define all aspects of the program, without guidance, without acceptable policies or procedures, and without a whole lot of support – kind of like where Jenn describes this SM industry is at this point in time.
In my experience, it took years for management to catch on to the value that my practice area provided to the bank and to its customers. Once management realized that value, it became easier to get adequately compensated for the work I did.
I commend all Social Media Managers for going through the growing pains it takes to demonstrate the real value that you bring to all organizations that NEED your help.
Hang in there. Do your best. Educate, educate, educate management about what you do and the difference you make to the organization. Toot your own horn about your successes, the testimonials you get, and the results you achieve. You deserve all that you earn!
Keep the faith! Your time is now…
Thanks for the words of encouragement, Dave! I know my other readers will appreciate it too 🙂
It is difficult when we’re part of the “new age” professionals in a field. But we also get to set the bar and the expectations which is extremely important and rewarding in the long run.
Well-done article! You pulled back the curtain on social media managers, what they do, and what their value is to the various needs.
Thanks for the post!
Thanks! I’m glad you enjoyed it 🙂
You’ve done a service both to clients and consultants. Thanks, Jenn!
Thanks Dennis! Glad you appreciate the article 🙂
Great article, Jenn! One of the things I don’t want to get into is pricing myself by the hour. I know how much time it takes me to perform tasks, but I also contract out some of the things I do. I have to provide a fair price for my clients while at the same time make a decent living. I try to base it on a cross between the amount of time, effort and previous learning and experience PLUS the benefit that the clients are getting.
I have spent a lot of time and effort (and money) learning to do what I do well. It’s kind of like when you go to a Dr. or Dentist and they see you for 10 minutes and charge you a lot of money. It’s not the time – it’s the expertise that was gained before you spend that time with them.
Thanks for providing the valuable resources here.
Thanks for your comments, Debbie. I’m so glad you enjoyed the article 🙂
You are absolutely right. Sometimes it does feel like you’re getting “ripped off” when you see a professional (like a dentist as you mentioned) and after only 10 minutes you’re emptying your wallet. But would you rather pay a healthy price for a great service done quickly or a cheap price for a moderate service that takes a long time?
Our prices are a reflection of our commitment and excellence as much as the quality of work provided. And we have spent hours and dollars to develop that skill!
Best of luck to you, Debbie!
Thanks, Jenn! I also forgot to mention that as a professional Social Media Manager, I pay for all those tools that many people just use the free versions of (think Hootsuite). These costs also need to be considered when pricing our services. These are valuable tools that allow us to provide a much higher level of service and reporting that one may not get on their own.
So true, Debbie! Excellent point about that being an additional cost. And something that many customers likely don’t realize.
I am seeing more and more of these types of articles coming out, explaining the value and importance of having a good social media manager on-board, and that’s a good thing. It’s obvious that more and more of us are having to further explain the importance of social media management and the fact that you can’t just bring your son or daughter in to manage your company’s social operations just because they’re on Twitter and Instagram 24/7.
Well done. Keep ’em coming!
Thanks Dave! I’m glad you enjoyed the article 🙂
It is good that more people are writing about this topic and that more people are understanding the true value of a good social media manager. Let’s hope the education continues!
LOVE this article! I want to email it to a few past potential clients that thought Social Media Management wasn’t worth paying more than a receptionist out of high school. I won’t, but the temptation is there 🙂
Thanks Kelley! So glad you enjoyed it 🙂 And I totally understand the temptation…. I don’t think anyone would fault you, but I agree it’s probably better not to share it with those former potential clients.
Thanks for this! Much needed article!
I’m glad you enjoyed it Phyllis 🙂